Frequently Asked Questions

I did not receive my order, where is it?

Please wait for your order payment to clear, once it has you will automatically receive an email with your download link(s). Another reason why you might not see the order in your inbox is that our email went to your spam folder. Please make sure to check your spam folder. If you still do not see the email please contact us and we will send you the files directly.

 

Why is my font not working or installing on my computer?

Our fonts are ready to use within your computer and programs. We have various check points to insure this. Please make sure you extract the .ZIP folder in order to get to your font content and go through your usual font installation process. If for any reason the font is not working or installing after extracting the folder please contact us and we will gladly help you.

 

I want a refund for my order, how do i get it?

We are sorry to see that for whatever reason our digital product didn’t meet your expectations. Unfortunately, all our digital sales are final and we don’t give refunds. Please keep this in mind before placing an order with The Vault.

 

What are your licensing details for your digital products?

You can read our licensing details and information within this page. If you still have questions regarding licensing please contact us directly and we will gladly help you.

 

I sent you an email and i have not received a response. How long will you take to get back to me?

Please give our team up to 2-3 days to get back to you. Sometimes we will reply even sooner!

 

I still have questions and an order issue. How do i contact you?

Please use our order contact form here. It’s the best way to reach our creative team.

St. Patricks Font Sale

For a limited time only, all of our fonts are on sale!

Font Bundle only $30

Get Commercial Ready Tulip and Wildflower Bundle. Add  both fonts to your cart, enter coupon code "bundlesale" and get the deal of your life!

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